SimpleHelp.Remote.Support.CVE-2024-57727.Path.Traversal

Description

This indicates an attack attempt to exploit a Path Traversal Vulnerability in SimpleHelp Remote Support.
The vulnerability is due to insufficient validation of user-supplied inputs. An attacker can exploit this vulnerability by sending a maliciously crafted request to the vulnerable application. Successfully exploiting this vulnerability could result in the disclosure of sensitive information.

Outbreak Alert

FortiGuard Labs continues to observe ongoing attack attempts targeting SimpleHelp, a Remote Monitoring and Management (RMM) software, due to a critical unauthenticated path traversal vulnerability (CVE-2024-57727) affecting versions 5.5.7 and earlier.

View the full Outbreak Alert Report

Affected Products

SimpleHelp Remote Support 5.5.x prior to 5.5.8
SimpleHelp Remote Support 5.4.x prior to 5.4.10
SimpleHelp Remote Support 5.3.x prior to 5.3.9

Impact

Information Disclosure: Remote attackers can gain sensitive information from vulnerable systems.

Recommended Actions

Apply the most recent upgrade or patch from the vendor.
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier